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What's New
"Tracking Customer Satisfaction" by Tom Moormann, PhD, FLMI, appears in the February 2004 issue of Resource magazine. Click here to view the article.
Find out how your customers and employees view your company in 2004. Please take a moment to see how LOMA can assist you with our selection of customer satisfaction and employee opinion surveys. Click here to contact us.
Find out how your service compares - Participate in LOMA's FOCUS Customer Satisfaction Surveys. featuring the following markets:
-- Group
-- Individual Health
-- Individual Life
-- Producers
These are valuable benchmarking studies that will provide an affordable way to uncover your customers' opinions about the service your company provides compared to other providers. Discover factors that drive customer satisfaction... benchmark against your competitors... receive an excellent response rate... save money. Please click here for more information.LOMA's FOCUS Tracking System is a great way to monitor and evaluate your customer service initiatives on an on-going basis. The survey is short in length, and because it's administered just days after the transaction takes place, you'll receive an excellent response rate. This survey is customized to fit your company's needs and we'll work with you to help you decide which questions would be most effective. Click here for additional information. Click here to view a sample survey.
Administer the Plan Administrator and Broker Satisfaction surveys for group insurers today. These surveys have provided valuable information to participating companies. Contact us for more information on how your company can benefit.
Stop losing your valuable employees! LOMA can help you get to the bottom of your organizational challenges. Find out more about our Exit Interview Program, Employee Opinion Surveys and Data Analysis & Linkage reporting. Contact us at surveys@loma.org to sign up for this service or to get additional information.
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"Measuring Customer Satisfaction" by Jim Huffman and Tom Moormann, appears in the October 2002 issue of Resource magazine. Click here to view the article.
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Redesigned Customer Opinion Surveys - FOCUS® on the relationship between service quality, customer service and customer loyalty. Please follow the link to learn more.
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"Investing in Customer Satisfaction Improvements" by Tom Moormann, appears in the June 2000 issue of Resource magazine. Click here to view the article.
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LOMA introduces a new flexible consortium model for FOCUS® products. For more information, please contact surveys@loma.org.
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Employee Morale Survey Consortium found links between employee morale and service turnaround times. For more information, please contact surveys@loma.org.