"Tracking Customer Satisfaction" by Tom
Moormann, PhD, FLMI, appears in the February 2004 issue of Resource
magazine. Click
here to view the article.
Find out how your
customers and employees view your company in 2004. Please take a
moment to see how LOMA can assist you with our selection of customer
satisfaction and employee opinion surveys. Click
here to contact us.
Find
out how your service compares - Participate in LOMA's FOCUS
Customer Satisfaction Surveys. featuring the following markets:
-- Group
-- Individual Health
-- Individual Life
-- Producers
These are valuable
benchmarking studies that will provide an affordable way to uncover your
customers' opinions about the
service your company provides compared to other providers. Discover factors that drive
customer satisfaction... benchmark against your competitors... receive an excellent
response rate... save money. Please click
here for more information.
LOMA's FOCUS Tracking
System is a
great way to monitor and evaluate your customer service initiatives on an
on-going basis. The survey is short in length, and because it's
administered just days after the transaction takes place, you'll receive an
excellent response rate. This survey is customized to fit your
company's needs and we'll work with you to help you decide which questions would
be most effective. Click
here for additional information. Click
here to view a sample survey.
Administer the Plan
Administrator and Broker Satisfaction surveys for group insurers today.
These surveys have provided valuable information to participating companies.
Contact
us for more information on how your company can benefit.
Stop
losing your valuable employees! LOMA can help you get to
the bottom of your organizational challenges. Find out more about our
Exit Interview Program, Employee Opinion Surveys and
Data Analysis &
Linkage reporting. Contact us at surveys@loma.org
to sign up for this service or to get additional information.
-
"Measuring
Customer Satisfaction" by Jim Huffman and Tom Moormann, appears in the
October 2002 issue of Resource
magazine. Click here to
view the article.
-
Redesigned Customer
Opinion Surveys - FOCUS®
on the relationship between service
quality, customer service and customer loyalty. Please follow the link to learn more.
-
"Investing in Customer Satisfaction
Improvements" by Tom Moormann, appears in the June 2000 issue of Resource
magazine. Click here to
view the article.
-
LOMA introduces a new flexible consortium model for
FOCUS® products.
For more
information, please contact surveys@loma.org.
-
Employee Morale Survey Consortium found links between employee
morale and service turnaround times. For more information, please
contact surveys@loma.org.